Room University is a digital marketplace offering access unthinkable event spaces. We do have Community Guidelines that we’ve created and actively enforce. We take violations of these Community Guidelines seriously and may suspend or terminate an Account for ongoing or serious violations. Fraudulent or illegal activity may also be subject to legal action taken. We reserve the right to also edit or remove content on our site that violates these Community Guidelines or if we believe it adversely affects the integrity of the Room University marketplace or it’s users.
These Community Guidelines are part of and use words and phrases that are identified in our Terms of Service (Services Agreement). If you have any questions about these Community Guidelines or if you believe that a user has violated these Community Guidelines, please email us immediately at email@example.com
1. Comply with local laws, local zoning ordinances, and tax laws at all times.
Room University is not liable for ensuring compliance and it is the responsibility of venues and each listing owner to ensure all local laws, zoning ordinance, and also tax compliance are met. You must also legally report income generated from Room University to your business and it is your responsibility to do so. If you are responsible for charging local taxes on services, you must also comply with these regulations.
2. Accurate representation of the venue, pricing, and services of each venue.
Most people looking to book your space have not seen the venue in person, so be honest and clearly represent the venue and the services that you are offering. Do not misrepresent pricing or dishonestly make claims by any means. We will take proactive action if it is reported or discovered that you are misrepresenting your venue or the services that you offer.
3. Only list and offer a venue that you are permissioned to offer.
Only list the venue that you are permissioned to offer and have the authority to do so for. If you are subletting a space and are not permitted to then further offer it, do not offer it on Room University without consent by the owner to do so. If it is discovered that you are offering a venue on Room University that you do not have permission to offer, the listing will be immediately removed and your account is subject to be removed from our site.
1. Comply with all venue rules, policies, and booking agreement.
All guests and those that have booked a venue through Room University must only use the venue as described by the venue listing owner, and as agreed upon in the booking agreement. Venues take pride in their space, the equipment, and their profession and will be expecting the same professional respect and courtesy that they are providing.
2. Never engage in illegal or prohibited activity on venue premises.
All local laws are enforceable and venue owners can notify authorities if laws are being broken on their property or on their venue premises. Never engage in any illegal activity on venue property or premises.
1. Communicate honestly with others.
Room University is a trusted marketplace and depends on the honesty, integrity, and best interest of everyone that uses the platform. Only message others with the best intent in mind, do not make false claims, misrepresentations, do not engage in fraudulent activity, and do not willingly be deceitful.
2. Transact honestly and with the intended use of Room University.
Room University is intended to be a marketplace for guests to rent event venues and venues to offer their space for rent. Any transactions that are not intended for this purpose, are misrepresented, have fraudulent intent, or otherwise deemed harmful to either user will be immediately reviewed and if fraudulent, legal action will be taken by Room University if deemed necessary. All users and transactions are also applicable to the Terms of Service that is agreed upon by using the platform.
3. Respect others privacy and information.
It is professional and common courtesy to respect the privacy of the venues, others on the premise, and the information of both the venues and professionals that may be offering venue services. If there is ever an issue with privacy, venue security, or venue rules, please send us an email immediately at firstname.lastname@example.org
Room University Cancellation Policy
Updated March 1, 2020
In the event that a confirmed booking needs to be cancelled either by a guest booking a venue or the venue, the following Booking Cancellation Policy applies. We encourage both guests and venues to communicate directly in the event of a cancellation as soon as possible and also immediately notify email@example.com to initiate a booking cancellation.
Room University will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.
Cancellation Date | Refund Amount
Booking request pending
Full refund and all platform fees refunded
30+ days prior to booking start time
100%, minus platform fees
7 calendar days or less to booking start time
50%, minus platform fees
Within 48 hours of booking start time
The only time the above Cancellation Policy fees may be waived or exemptions made is when mutually agreed upon by both parties in the booking agreement and Room University. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify firstname.lastname@example.org
Room University Initiated Cancellations
In the event of extenuating circumstances, Room University may decide to cancel a booking and initiate a refund to both parties in accordance with the Booking Cancellation Policy outlined above. These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns, violation of Community Guidelines, or any other extenuating circumstance.
When approved by both Room University and the both parties in the booking agreement, a booking may be rescheduled if mutually agreed upon. The rescheduled booking must be the same duration as the original confirmed booking and also mutually agreed upon in a time period that complies with the above Cancellation Policy.
Cancellation Policy Exemptions
When approved by both parties in the booking agreement and Room University, the cancellation policy fees may be waived. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify email@example.com
Room University Fees
Updated March 1, 2020
This is an overview of fees on Room University for creating a listing, accepting a booking request, and also booking fees by guest. These fees are also referenced in the Terms of Service (Service Agreement) and are accepted fees by using this platform.
If you have questions at any time regarding fees, please email us at firstname.lastname@example.org
Venue booking transaction fees
Room University retains 20% of each booking as a transaction fee. This amount is deducted from the booking total amount when you accept a booking request. Please make sure that you also included all local taxes, fees, and account for any other expenses in your hourly price offered, since Room University does not and is not liable to pay for these. You are also responsible for reporting all income generated from venue bookings per government and local regulations and codes. We may withhold a booking transaction in the event of a dispute or other event per the Services Agreement.
Guest (Booking) Fees:
Room University charges 20% for the total of each booking as a service fee. This amount is automatically added to the total amount shown on the booking total prior to a booking request being sent. This amount is charged to the account you entered for payment when a booking request is accepted. All booking requests will automatically expire 24 hours after sent if not accepted by the venue listing owner. In the event of a dispute or other event, the transaction amount may be withheld per the Services Agreement.
1. Overtime fees
In the event that a booking exceeds the timeframe of the original booking agreement, the venue is responsible for collecting additional payment for the venue usage, venue services, or other additional fees agreed upon. Since this is outside the booking agreement on the Room University platform, Room University is not liable for collecting this payment or any circumstances outside the original booking agreement.
2. Fines for damage
We try to avoid all events of damage, but in the rare event that damage to the venue property, equipment, or other takes place during the time period of the booking agreement, the user booking is directly responsible for these fees. As defined in the Services Agreement, the user is liable for this damage and Room University may collect this if required. It is encouraged for both the venue and user to work through this directly since it is usually best between both parties directly. Venues are also encouraged and in some instances required to have their own General Liability (GL) insurance policies per our Service Agreement for this very reason. If you need to report damage to your venue, equipment, or other at any time, please take the proper action to first contact any local authorities if necessary, your insurance provider, and also notify us immediately at email@example.com
Room University Terms of Service
Updated March 1, 2020
Room University is a digital marketplace offering exclusive access to unthinkable event spaces. Please read our service agreement carefully below prior to using our marketplace and it’s services as it governs your use of our platform.
Importantly, this Usage Agreement contains waivers of class actions and jury trials and an agreement to submit all claims and disputes to binding arbitration in Section 4 below. If you do not agree to all the terms and conditions of this Usage Agreement, including those governing disputes in Section 4, you may not use our platform or services.
This Room University Services Agreement (“Agreement”) is a contract between Room University, LLC. (“Room University” or “we”) and the person(s) that are registered with Room University (“user” or “you”). This Agreement describes the terms and conditions that apply to your use of the Room University marketplace to book or list venues or other venue services through our website or apps, and governs your venue for other users; and establishes the obligations owed between you and Room University, and between you and other users.
Throughout this Agreement, the term “Service” means the service allowing you to book event venues or offer your event venue and venue services to others through our website or apps (the “Platform”). The term Service does not include any services provided by third parties. The terms “Guest” and “Venue” refer to the party Booking or Listing a Venue, respectively.
A “Venue” is the physical space or event venue that is made available to an Guest to use during specific times, and subject to specific Fees and any site-specific terms or limitations. A Venue may “List” a Venue by providing certain details about the Venue including availability, pricing, and terms or limitations of use; this posting about a Venue is called a “Listing.”
A guest may “Book” a Venue by accepting the times, fees, and any additional terms or limitations of the Listing. A “Booking” is (i) only the grant of a limited, temporary, revocable license to use a Venue, and (ii) if applicable, a contract for Venue Services, in the manner, for the time, and subject to all restrictions provided, subject to this Agreement, and as confirmed through the Platform. The scope of the use, including times, specific fees, and other additional terms or limitations, constitutes a “Booking Agreement” that incorporates the terms and conditions of this Agreement and referenced policies. A Booking does not provide you a lease but only allows you limited access to use the Venue or other service only as permitted in the Agreement and, as applicable, the Booking Agreement.
This Agreement is organized into 5 sections:
• Section 1: General Terms includes general terms describing your Account including creating an account, accepting or making payments, and describing how we communicate with you.
• Section 2: Platform and Service describes how you may and may not use the Platform and Service, and also describes how we use any data.
• Section 3: Room University Services establishes the obligations of Venues, including how to List a Venue and what is expected of any Venue Listed through the Service; and the obligations of Guests, including Booking a Venue, expected behavior, responsibility for payment of Fees, and Booking other services.
• Section 4: Termination, Disputes, and Binding Arbitration describes termination or suspension of this Agreement or your Account, and the process of resolving any disputes. This section contains waivers of both class actions and jury trials, and an agreement to submit all claims and disputes to binding arbitration. Please read this section carefully before accepting this Agreement –you may not use the Platform or Services if you do not agree to this section.
If you have questions about this Agreement, please contact us at firstname.lastname@example.org use of the Platform or Services constitutes your ongoing acceptance of this Agreement, as amended.
Section 1: General Terms
Room University provides you access to Services through the Platform. You may access the Platform through our website or apps. You may use the Service to List Venues, Book Venues as a Guest, communicate with other users, and access your Account.
You may also be permitted to Book Venue Services (“Venue Services”) through third-party service providers or through the Venue, which may require you to agree to additional terms or conditions. These Venue Services may include catering, photography or party rentals that can take place in the Venues. This is however not the main marketplace Service provided by Room University.
We are continuously improving the Platform or Service for all users and reserve the right to make changes at any time. Changes we make to the Platform or Service, including discontinuing certain features, affect all users and we try to minimize disruption to users. However, these changes may affect users differently. We are not responsible if any specific changes we make to the Platform or Service adversely affect how you use them.
1.2 Your Account
Before using the functionality of our Platform or Services, you must create an account with Room University (“Account”) and provide us with information about yourself or your company. We may ask that you update your Account or provide additional or different information at any time. This includes requiring additional details about Venues or payment information. Any employees, contractors, or third-parties opening a new or using an existing account (collectively, “Agents”) represent and warrant that they have authorization to act on behalf of a person or entity they claim to represent; and if such authorization is not provided by the person or entity, such Agents acknowledge personal liability for all obligations and liabilities arising from or related to use of the Account by such Agents.
You will be required to provide an email address and password to keep your Account secure (“Credentials”), and agree to keep your Credentials private and secure. You are responsible for any actions taken on your Account using your Credentials whether or not authorized or taken by Agents to List or Book a Venue or Venue Services. You are solely responsible for the actions or communications of your Agents. We are not responsible for and disclaim all liability for use of your Account by your Agents.
When creating or using your Account, you may be required to provide information about yourself or your Venue. You will only provide Content to us that you own or have authorization to provide, and ensure that Content is accurate and complete. You must keep any Content current, including your contact or payment information. We reserve the right, but shall not be obligated, to use public and private data sources to validate the accuracy of any Content. This may include validating your identity or business information, or verifying information about Venues. You will provide us any additional information to verify the accuracy or completeness of any Content that you provide and we may condition your use of the Platform or Service on our ability to verify the accuracy and completeness of this Content. If you do not provide required Content to us as and when we request it, we may suspend or terminate your Account.
If you are not at least 18 years old, you may not open an Account, access the Platform, or use the Services. Users (including Agents) who use the Services or the Platform to List or Book Venues, Venue Services on behalf of individuals under 18 years old, or provide access or use of Venues by individuals under 18 years old, accept personal liability for all acts or omissions of such individuals.
You may close your Account at any time by clicking, “Permanently Delete” in your profile settings under Account. You are responsible for all activity associated with your Account made before it is closed including payment of Fees, Taxes, or other Payments; providing use of Venues to Guests as previously Booked; or other liabilities caused by or resulting from use of the Platform or Service. You understand that we may retain Content and continue to display and use any public Content (including reviews of Venues) provided to us prior to closing your Account.
At our sole option, we may suspend or terminate your Account.
1.3 Compliance with Laws
As used in this Agreement, “Laws” means all applicable federal, state, local, and other governmental laws, regulations, ordinances, codes, rules, court orders, and all recorded and unrecorded private contract, restrictions, covenants and other agreements . You will comply with all Laws applicable to your use of the Venue, Services, Platform, Venue Services, whether as a Venue or Guest. While we may provide information to help you understand certain obligations of using or listing Venues, we are not authorized to provide and do not provide any legal advice. You are solely responsible for your compliance with Laws and may only use the Platform or Service in compliance with applicable Laws. If you are unsure how to comply with Laws, you should seek legal advice related to Listing or Booking a Venue.
1.4 Fees and Taxes
(a) Fees, Overtime. You are responsible for payment of fees, expenses, and other amounts related a to Booking (“Fees”). Fees include amounts paid to Room University, Venues, and Venue Services and as described in our Fees Overview. Room University receives Fees for providing use of the Service, and Venues receive Fees for Bookings. The specific Fees charged are presented when you request, complete, and pay for a Booking. Please review the Venues individually listed cancellation policy on their Listing prior to submitting a Booking request. You should contact Venues through the Platform before Booking if you don’t understand the Fees listed or their cancellation policy that will be applicable. Please email us at email@example.com at any time if you do not understand Fees or have questions regarding them.
A Booking provides a limited use of a Venue or Venue Services as described in the Listing and Booking Agreement, if applicable. If you use a Venue or Venue Services beyond the Booking you will be responsible for payment of additional Fees (“Additional Fees”) at the Venues discretion. You are solely responsible for any damage done to the Venue during your Booking.
While we may facilitate the collection of Fees for Venues and Venue Services, once remitted to Venues, we are not responsible for the return of Fees or Deposits to Guests, where applicable.
(b) Taxes and Fines. You are solely responsible for payment of all taxes, levies, penalties, and other costs imposed by any taxing authority or government agency related to Listing or Booking Venues or Venue Services including any sales or occupancy tax, indirect taxes such as valued added tax (VAT) or goods and services tax (GST), usage or permitting fees, duties, and other taxes imposed by municipalities, states, or governments through regulation, ordinance, law, or judicial or regulatory interpretation (collectively “Taxes”). Except as required by Law, Room University will not calculate, track or pay Taxes or submit Tax reporting on your behalf. You are responsible for all Taxes owed for Booking or Listing a Venue, or providing or using Venue Services including, without limitation, accurate calculation of Taxes due, timely remittance of Taxes to the appropriate taxing authority and maintenance of any required records and accounts. If any taxing authority demands that we pay such Taxes on your behalf, you are immediately liable to us for such Taxes and will reimburse or pay Room University for such Taxes upon demand. You are also responsible for any penalties arising from your failing to comply with this Agreement including those issued by regulatory or taxing authorities, law enforcement, fire code or safety agencies, or other third parties; or that may be issued by us for losses we or users incur that are based on your failing to comply with this Agreement or misuse of the Platform, Services, Venue, or Venue Services (collectively, “Fines”). You understand and agree that Room University does not provide you with any advice or guidance of any kind or nature regarding Taxes and that you have been advice to consult with your tax advisor for any required advice or guidance regarding Taxes.
(c) Payment. You will timely and fully pay any Fees, Taxes, or other amounts you owe under this Agreement. If you owe amounts and we are unable to receive payment through the Platform for any reason, then we may require that you pay through other means (such as direct debit). We may set-off any amounts owed to us through collection of funds that would otherwise be payable to you through the Platform. You are responsible for any costs or expenses associated with our recovering Fees, Taxes, or Fines owed, including our attorneys’ fees or expenses.
1.5 Receiving Payment
Acceptance and payment of funds between users or Room University on the Platform (“Payment Processing”) is provided by PayPal. Your use of Payment Processing is subject to the PayPal Account User Agreement and may be modified by PayPal from time to time (collectively, the “PayPal Agreement”). As a condition using Payment Processing, you must provide accurate and complete information about you and your business and you authorize us to share this information to PayPal. All bank and credit card information is sent directly to and stored with PayPal using their security protocols. Room University does not store your payment information on its systems and shall not have any responsibility for the safety or security of that information. Your use of Payment Processing is conditioned upon your compliance with the PayPal Agreement, and if the PayPal Agreement is terminated by PayPal you may not be able to use the Platform, or have your Account suspended or terminated.
We may change or add other payment processing services at any time upon notice to you, which may be subject to additional terms or conditions.
1.6 Communication and Notices
We may communicate with you and provide you information or notices regarding your Account or transactions through email or through messaging on the Platform. You will promptly respond to any communications you receive and understand that failure to do so may impact your ability to Book or List Venues, or use the Platform or Services.
We may send you notices to the email address or physical address included in your Account, through messaging on the Platform. You may send any notices to us at firstname.lastname@example.org. You agree that any email notice from us is considered accepted by you one day after such notice was sent and will have the same legal effect as if it were physically delivered to you.
You agree to receive any communications from us and transact with us electronically. This acceptance of emails or other electronic messages constitutes your consent and your electronic signature has the same legal effect as physically signing a document. You may withdraw this consent to transact electronically at any point by providing notice to us. However, given that electronic communication is integral to the Platform and the Services, following any such notice we may elect to close your Account.
If you have problems communicating receiving messages, please first please contact us at email@example.com
1.7 Communication with Other Users
The Platform allows you to communicate with other users without disclosing sensitive personal contact information. It is your responsibility to use good judgment in the information you provide to other users. You may use the Platform only to List or Book Venues or Venue Services, communicate with us or other users, resolve disputes, or use other functionality we provide to you through the Platform. You may not use the Platform to send messages that are unwanted or unrelated to a Listing or Booking through the Platform, use the Platform to harass or attempt to market other services to users, or send spam.
We strongly recommend that you should use the Platform to communicate with other users. If you use other means of communication you understand that you may be putting your personal contact information at risk of misuse. You also understand that any communications made outside of the Platform may impair your ability to recover all or some amounts owed to you in the event of a dispute between you and another user.
We are not responsible for, and disclaim all liability resulting from, any losses or harm to you resulting from sharing personal or sensitive information with other users, or communicating or engaging with users outside of the Platform.
Room University, at its sole option and without notice or any obligation to do so, may from time to time (i) remove communications among users which contain or share personal contact information, or (ii) suspend or terminate the accounts of users that share personal contact information.
Section 2: Platform and Service
2.1 Ownership, License, Restrictions
Room University owns all right, title, and interest in the Platform, Services, and all intellectual property embodied or contained in them (individually and collectively, “IP”). IP includes all registered or potential patents, copyrights, trademarks, trade secrets, and other proprietary rights. Through your Account, we grant you a limited, temporary, revocable, non-transferable, non-exclusive license to use the Platform and Service for the purposes described in this Agreement and only as provided to you through the Platform. This license does not constitute a transfer of ownership or grant you any additional rights to use the IP. We may suspend or close your Account and pursue legal action against you if we believe or determine that your use of the Platform, Service, or IP exceeds the scope of this grant; or that you are attempting to hack or disrupt the use of the Platform, Service, or IP by others; or that you are otherwise interfering with the normal operation of the Platform or Service.
2.2 Community Guidelines
We have established Community Guidelines that set our expectations for all users on the Platform. You will review and abide by the Community Guidelines whenever using the Platform or Services, communicating with other users, or using or providing use of Venues. If you believe that another user is violating the Community Guidelines, please email us at firstname.lastname@example.org. Room University shall have no duty to monitor users’ compliance with or to enforce the Community Guidelines and shall have no liability for any user’s violation of the Community Guidelines.
(a) Posting Content. You represent and warrant that you are authorized to provide Content to the Platform and that any Content you provide does not violate the proprietary or privacy rights of a third party. You may not provide any Content that is copyrighted by third parties without their express permission. You grant Room University a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sublicense any Content you provide to us. This grant includes our ability to use any Content for both internal use (such as analysis to improve the Platform or Services) or external use (such as in marketing or online advertising). If you cannot provide us the above grant then you may not provide Content to us. You agree to indemnify, defend and hold us harmless for any damages or losses based on third-party claims that Content violates proprietary or privacy rights.
(b) Restrictions on Certain Content. You may never post any Content that (i) is defamatory, obscene, profane, or pornographic; (ii) is abusive, harassing, or disrespectful of other users; (iii) violates applicable Laws, including those prohibiting discrimination, false advertising, privacy, or unlawful marketing; (iv) is intended to deceive or mislead, is false or inaccurate, or misrepresents the nature or condition of a Venue; (v) contains marketing or promotional content unrelated to the details of a Venue; or (vi) includes sensitive personal information, including payment, contact information, or personal account details.
(c) DMCA Notices. If you believe that any Content posted violates your copyright, please notify us at email@example.com. This notice should identify the specific Content and provide us with evidence of your ownership of the copyright or authorization to enforce the rights of the copyright owner. Any information you provide to us may be shared with other users, third parties, or law enforcement to help assess the claim of infringement or remove infringing content. We will remove any content we determine to be infringing consistent with our obligations under the Digital Millennium Copyright Act (DMCA).
2.4 Privacy and Data Usage
Section 3: Room University Services
3.1 Listing Venues - This section applies to Venues
(a) Listings. When you List a Venue, you must provide details about the Space including a description, the cost of a Booking, a list of equipment, current pictures, and other details about its potential uses and condition (collectively, “Description”). While it is important to communicate the benefits of your Venue, the Description must be accurate and give potential Guests a reasonably good understanding of how they may use the Venue for their Booking. Descriptions may not include any additional contractual obligations or alter Guests legal liabilities from those described in this Agreement.
(b) Transacting with Guests. All Venues must comply with our Community Guidelines when Listing a Venue, providing a Description, and in transacting with Guests. You are responsible for maintaining the Venue and Venue Services so that Guests may reasonably use them as provided in the Description and Booking. Venues must be in good working order and provided to Guests in a safe, clean and usable condition as described.
(c) Conduct and Fees. As a Venue, you are solely responsible for ensuring that Venue complies with all applicable Laws including any local ordinances related to the condition, licensure, or registration Venues for use by Guests, and payment of Taxes. We may condition your continued use of the Platform and Services on your providing proof, to our reasonable satisfaction, of your compliance with Laws at any time.
3.2 Booking Venues and Venue Services - This section applies to Guests
(a) Bookings. As a Guest, you should review the Description and availability to confirm they are appropriate for your Booking. The Platform allows you to confirm any details or ask the Venue any specific questions about the Venue or Venue Services, or confirm details of a Booking, without sharing your personal contact information. Prior to Booking, you will need to provide payment information through the Platform. Booking Fees will be shown before you complete your Booking. You are responsible for all Fees and Taxes associated with the Booking. All Bookings are subject to the Cancellation Policy listed on each individual Venue Listing.
When you Book a Venue, you are only provided a license to use the Venue as described in the Booking and confirmed by the Venue, subject to this Agreement and any Booking Agreement. A Booking does not provide you a lease or access or use of the Venue beyond the specified time and Description.
(b) Conduct and Fees. You will comply with the Community Guidelines and any Booking Agreements throughout the Booking and use the Venue or Venue Services only as permitted or agreed upon and consistent with the Description, and assure that any attendees do the same. During your Booking, you are responsible for (i) the behavior and acts of others in attendance that access the Venue, (ii) ensuring that the use does not exceed any limitations identified in the Booking, (iii) complying with applicable Laws. You are responsible for and accept all liability for any damage done to the Venue during your Booking by yourself or others in attendance whether intentional or not, for your failure to comply with applicable Laws, and for any Fines you incur. You agree the Venue and all equipment will be in substantially the same condition as provided to your or as otherwise agreed in any Booking Agreement and consistent with the Community Guidelines, and to promptly notify Venues of any damage done to the Venue or Amenities.
3.3 Required and Supplemental Insurance
(a) Required Insurance. Every user will acquire and maintain all insurance as required by Law and suitable for you or your business. You are solely responsible for understanding and evaluating what insurance is appropriate to cover damage, loss, injury, legal liability, and other harm specific to you, your business, those attending the Booking, third parties, the Venue, and deciding what coverage, limits and providers are appropriate for you.
3.4 Cancellations and Refunds
All cancellations and any refunds that may be available to you are subject to our Fees and all cancellations are subject to the Room University Cancellation Policy, in addition to any individual venue Cancellation Policy as identified on each individual Venues Listing. Room University is not liable for any fees, expenses, or liability that is not in compliance with the Cancellation Policy for a Listing.
Section 4: Termination, Disputes, and Binding Arbitration
4.1 Term, Termination, and Survival
(a) Term and Termination By User. You consent to this Agreement when you first access or use the Platform or Services, and your continued use of the Platform and Services constitutes your ongoing consent to this Agreement as amended from time to time. You may terminate this Agreement by closing your Account with us, however this will not immediately terminate any ongoing rights or obligations you or we may have. This includes any obligations to pay for Bookings, to honor any Bookings made before termination, or to pay Fees, Taxes or Fines due; or any liabilities that you incurred prior to termination.
(b) Suspension or Termination by Room University. We may suspend your Account--including your ability to communicate with other users or receive payments, or complete a Booking--or terminate this Agreement and your Account at any time including, without limitation, (i) if we believe that use of your Account poses a risk to Room University, you, other users, or third parties, (ii) actual or potential fraud by you or on your behalf, (iii) your failure to respond to communications from us or other users, or (iv) your failure to comply with this Agreement or applicable Law.
(c) Survival. The following provisions will also survive termination of this Agreement: Sections 1.3 (Compliance with Laws), 1.4 (Fees and Taxes), 1.6 (Communication and Notices), 1.7 (Communication with Other Users), 2.1 (Ownership, License, Restrictions), 2.2 (Content), 2.4 (Privacy and Data Usage), Section 3.1(Conduct and Fees) for Venues, Section 3.2(b) (Conduct and Fees) for Guests, 3.3 (Required and Supplemental Insurance), 3.7 (Cancellations and Refunds), 4 (Termination, Disputes, and Binding Arbitration), and Section 5 (Additional Legal Terms).
4.2 Binding Arbitration
This section describes how disputes or claims arising under this Agreement between you and Room University or between you and another user (not resolved through the process set forth in Section 4.3) will be resolved. It includes waivers to both a jury trial and your ability to join other plaintiffs as part of a class action. Please read this section carefully before accepting this Agreement—you may not use the Platform or Services if you do not agree to this section.
(a) Process for Arbitration. Subject to the exclusions provided in Section 4.2(b) and the process provided in Section 4.3, all disputes, claims, and controversies arising under or related to this Agreement between you and Room University or between you and another user (if not resolved pursuant to Section 4.3 below) will be resolved through binding arbitration as follows:
o (i) if the amount of the dispute, claim, or controversy is reasonably less than $25,000, resolution shall be administered online by FairClaims (www.fairclaims.com) or another online arbitration provider of our choosing in accordance with their applicable arbitration rules and procedures effective at the time a claim is made. You consent to receive electronic service of process at the email associated with your Account. Where you are delinquent in responding to such process, you will be responsible for any attorney, court, or other fees associated with the delinquency. The party filing the User Dispute will be responsible for payment of any costs associated with that filing, including costs borne by Room University. As a part of the User Dispute, you may also seek to recover these costs if you prevail.
o (ii) if the amount of the dispute, claim or controversy is reasonably $25,000 or more, resolution shall be before a single arbitrator and administered by JAMS. This includes but is not limited to any statutory or common law claims relating to breach, enforcement, or interpretation of this Agreement and any Booking Agreement. Any such arbitration will take place in the county where the Booked or Listed Venue is located, unless you and Room University mutually agree otherwise. The arbitrator will apply the substantive Laws of California. All claims from $25,000 to $250,000 shall be subject to the JAMS Streamlined Arbitration Rules. The Federal Arbitration Act (9 U.S.C. §§ 1-16) will govern all such arbitrations under this Agreement. To initiate such an arbitration, a party will provide a written demand that states both the basis of the claim and the desired relief. Each party irrevocably and unconditionally consents to service of process through personal service at their corporate headquarters, registered address, or primary address (for individuals or sole proprietors). Nothing in this Agreement affects the right of any party to serve process in any other manner permitted by Law.
Once arbitration is initiated as provided in Subsections (i) or (ii) above, the parties will share the costs of the arbitration, facilities, and arbitration reporters (as necessary) equally except as otherwise determined by the arbitrator. Each party will be responsible for its own attorneys’ fees and legal costs. The arbitrator may award the prevailing party recovery of any of the costs of arbitration or legal fees as they see appropriate.
The arbitrator may provide for any monetary or other remedies that are available under applicable Law but may not modify the terms of this Agreement or any Booking Agreement. The arbitrator will provide a reasoned decision addressing the specifics of the dispute. The decision is binding and not subject to appeal. The parties will act promptly to respect the decision of the arbitrator, including payment of any amounts owed or taking of any action required.
Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
(b) Certain Claims Excluded. Notwithstanding Section 4.2(a), the parties agree that any claims based on ownership or misuse of the other party’s intellectual property—including patents, copyrights, or trademarks—may be brought before the state or Federal courts in California. Either party may also seek provisional remedies for injunctive relief under such claims from a court of competent jurisdiction.
(c) Class Action and Jury Waiver. Each party agrees that any action or claim arising from or related to this Agreement or any Booking Agreement may only be brought on an individual basis and not part of a class action or consolidated arbitration, or join claims with other users or third parties. Further, each party expressly waives its right to a jury in arbitration and court, where permitted. You may opt-out of this class action and jury waiver described in Section 4.2(c) by emailing us at firstname.lastname@example.org within 30 days of your first use of the Platform or Services. You must include your name, phone number, physical address, and email address in your opt-out notice. This is your only mechanism for opting out of this Section 4.2(c) and failure to do so as described constitutes your consent to this waiver. If you choose to opt out of this Section 4.2(c), please note that all other provisions in this Agreement will remain intact and in full force and effect.
(d) Conflict of Rules. If any provision of this Section 4.2 is found to be invalid or unenforceable, the reviewing court or arbitrator, as applicable, will interpret or revise the provisions only as minimally necessary to comply with Law. All the other provisions will remain enforceable and intact as written.
4.3 Disputes Between Users
This section describes how disputes or claims arising under this Agreement between you and another user will be resolved. Please read this section carefully before accepting this Agreement—you may not use the Platform or Services if you do not agree to this section.
(a) Initial User Dispute Resolution. You agree to first attempt to resolve any disputes, disagreements, or claims that you have with other users (“User Dispute”) in good faith through the Platform. If you are unable to resolve the User Dispute, you then will submit the User Dispute to us at email@example.com . In our sole discretion, we may (i) require that you submit additional details regarding any User Dispute, and/or (ii) hold any pending payments or reverse any payments already made to you and hold such payments pending final resolution of the User Dispute. We will review the summary and communications made on the Platform. We may, but are not required to, also review communications made outside of the Platform. Upon review and investigation, we will either (a) provide you and the other user our conclusion based on the summary provided, which you agree to accept as final and binding determination with the same force and effect as if determined through arbitration as provided in Section 4.2; or (b) require that the dispute is resolved through binding arbitration adjudicated by a third party as provided in Section 4.2(a). The party filing the User Dispute will be responsible for payment of any costs associated with that filing, including costs borne by Room University. As a part of the User Dispute, you may also seek to recover these costs if you prevail. Any payments held by Room University pending final resolution of a User Dispute shall be disbursed by Room University as determined by Room University, the arbitrator, or a court of competent jurisdiction.
(b) User Disputes Under $25,000. After following the process outlined above, if the User Dispute relates to an amount reasonably less than $25,000, you agree to submit the User Dispute to binding arbitration as provided in Section 4.2(a)(i) above.
(c) User Disputes of $25,000 or higher. After following the process outlined above, if the User Dispute relates to an amount reasonably $25,000 or more, you agree to submit the User Dispute to binding arbitration as provided in Section 4.2(a)(ii) above.
4.4 Confidentiality of Proceedings
Any proceedings pursuant to this Section 4 and their results will be maintained as confidential by all parties. Except as may be required by Law, the parties and those persons participating in the proceedings on their behalf will not disclose and will maintain the confidentiality of all materials, testimony, and evidence provided during the proceeding as well as the results of such proceeding. The parties agree to enter into a separate confidentiality agreement or order, as appropriate, to maintain the confidentiality of the proceedings.
Section 5: Additional Legal Terms
5.1 Right to Amend
We may amend or modify this Agreement at any time by posting the modified Agreement on our website, sending you a copy via email, or otherwise communicating the amendment to you through the Platform. Your continued use of the Platform or Services after we amend or modify this Agreement constitutes your consent to the revised Agreement.
Room University is not responsible or liable for nonperformance caused by communication failures or nonperformance of Venues.
Cancellations of Bookings, whether with or without cause, or caused by events outside of your reasonable control, are subject to individual Venue Listing Cancellation and Refund Policy. Please review it carefully before Booking a Venue or Venue Services.
5.3 No Assignment
You may not assign this Agreement or any rights granted to you, including operation or management of your Account, without our prior written consent. Any attempt to do so without our prior consent will be void. We may assign this Agreement upon notice to you as part of a sale or transfer of part or all of our business. Any permitted transfer will inure to the benefit of and bind any successors in interest.
ROOM UNIVERSITY PROVIDES THE PLATFORM AND SERVICE TO LIST AND BOOK VENUES AND VENUE SERVICES, AND COMMUNICATE WITH OTHER USERS. WE ARE NOT RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR PROVIDING, OR FOR THE CONDITION OR NATURE OF, ANY VENUE OR VENUE SERVICES. VENUES, GUESTS, AND VENUE SERVICE PROVIDERS ARE INDEPENDENT THIRD-PARTIES AND ARE NOT AFFILIATED, CONTROLLED BY, OR EMPLOYED BY ROOM UNIVERSITY. VENUES SET THEIR OWN PRICES, USE THEIR OWN FACILITIES AND RESOURCES, AND MAY CONDITION USE OF VENUES OR VENUES SERVICES AS THEY FEEL IS APPROPRIATE FOR THEIR BUSINESS.
YOU UNDERSTAND AND AGREE THAT USE OF THE PLATFORM AND SERVICES ARE AT YOUR OWN RISK. ROOM UNIVERSITY IS NOT RESPONSIBLE FOR PERFORMING AND DOES NOT PERFORM BACKGROUND CHECKS ON GUESTS, VENUES, OR VENUE SERVICES PROVIDERS (INCLUDING CRIMINAL OR CIVIL CHECKS); DOES NOT REVIEW THE CONDITION OF VENUES OR ENSURE THAT THEY COMPLY WITH EXISTING LAW, MEET ANY SPECIFIC REQUIREMENTS, OR ARE CONSISTENT WITH THEIR DESCRIPTION; AND DOES NOT GUARANTEE PERFORMANCE OF ANY USER OR THIRD PARTY. ANY INFORMATION PROVIDED TO YOU REGARDING GUESTS, VENUES, OR VENUE SERVICES PROVIDERS IS ONLY PROVIDED TO FACILITATE YOUR USE OF THE PLATFORM AND IS PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OR WARRANTY. ROOM UNIVERSITY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, THAT ANY INFORMATION PROVIDED THROUGH THE PLATFORM IS ACCURATE OR COMPLETE, OR THAT ANY GUESTS, VENUES, OR VENUE SERVICES PROVIDERS WILL BE PROVIDED TO YOU AS DESCRIBED. ROOM UNIVERSITY DISCLAIMS ALL RESPONSIBILITY FOR AND LIABILITY RESULTING FROM THE NEGLIGENCE, INTENTIONAL MISCONDUCT, OR CRIMINAL ACTIVITY OF ALL USERS OR THIRD PARTIES, OR ANY INJURY OR PROPERTY DAMAGE THAT OCCURS TO YOU, THIRD PARTIES, OR PROPERTY WHILE ACCESSING OR USING VENUES OR VENUE SERVICES.
THE PLATFORM AND SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY GUARANTEE OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY FOR YOUR PARTICULAR USE, OR NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DISCLAIM THAT THE PLATFORM OR SERVICES ARE FREE FROM ERROR OR VIRUSES; THAT THEY WILL NEVER CAUSE HARM; THAT THEY MEET OR BE SUITABLE FOR YOUR NEEDS OR REQUIREMENTS; THAT THEY ARE ALWAYS AVAILABLE; OR THAT THEY ACCURATELY REPRESENT VENUES OR VENUE SERVICES PROVIDERS. WE EXPRESSLY DISCLAIM ANY OBLIGATION TO CORRECT ERRORS, EVEN THOSE THAT WE ARE AWARE OF, AND MAY CHOOSE TO DISCONTINUE OPERATION OF THE PLATFORM OR SERVICE, OR FEATURES OF EITHER, AT ANY TIME.
5.5 Representations and Warranties
By opening your Account, you represent and warrant that (a) you are authorized to use the Platform and Services and have authority to execute this Agreement; (b) that you have only one Account with us and have not had an Account terminated by us previously; (c) all information provided to us is accurate and complete; (d) you will not use the Platform or Services in violation of Law or the Community Guidelines, to commit fraud, to deceive other users, or for any other improper purpose; and (e) you are authorized to provide any Content to us.
When using the Platform or Services as a Venue, you further represent and warrant that (f) you are permitted under applicable Laws to List any Venues provided; (g) your Listing of a Venue and the Venue itself comply with applicable Laws; and (h) you will reasonably facilitate the use of, and not obstruct the use of, the Venues as Booked by Guests.
When using the Platform or Services as a Guest, you further represent and warrant that (i) you will comply with any Booking Agreements; (j) you will not use Venues or Venues Services in a manner that violates Laws or Community Guidelines, or that facilitates the violation of either by third parties; and (k) that any payment Credentials provided to us may be used as described in this Agreement.
You will indemnify, defend and hold Room University and its owner(s), agents, members, information providers, attorneys, or affiliates (collectively, “Room University Affiliates”) harmless against all third-party claims, liabilities, losses, damages, and related expenses (including reasonable legal expenses) (collectively, “Claims”) arising from or related to (a) provision of your Venue (for Venues) or Venue Service (for Venues), or use of Venues or Venue Services (for Guests); (b) Content you provide through the Platform; (c) your failure to comply with Laws; (d) your providing of information to us that is inaccurate or incomplete, (e) your breach of any of your obligations under this Agreement, and (f) any contract or other agreement between you and any other user other than through the Platform. This indemnification will survive termination of this Agreement.
5.7 Limitations of Liability
EXCEPT TO THE LIMITED EXTENT OF THE ROOM UNIVERSITY FEES (AS DEFINED BELOW) UNDER NO CIRCUMSTANCES OR ANY LEGAL THEORY WILL ROOM UNIVERSITY OR ITS OWNERS, AGENTS, MEMBERS, INFORMATION PROVIDERS, ATTORNEYS, OR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES (WHETHER DIRECT, INDIRECT, GENERAL, COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER BASED UPON OR ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, OR VENUES OR VENUE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH THE PLATFORM OR SERVICES, OR ANY CONTENT CONTAINED THEREIN, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PLATFORM AND SERVICES.
AS USED HEREIN, “ROOM UNIVERSITY FEES” SHALL MEAN THE AMOUNT PAID BY YOU TO ROOM UNIVERSITY, EXCLUDING ANY AMOUNTS THAT WERE PAID OR PAYABLE TO VENUES OR VENUE SERVICES, FOR USE OF THE PLATFORM OR SERVICES.
THE LIMITATION OF LIABILITY SET FORTH ABOVE APPLIES TO THE EXTENT PERMITTED BY LAW.
5.8 Additional Terms for Users outside the US
We may allow for use of the Service to List Venues outside of the United States. Where this is permitted, you will be required to ensure that your use of the Service, including Listing or Booking, as applicable comply with all Laws specific to your country, province, or region. European users may be required to provide information to assist with our collection of VAT or other indirect Taxes, or evidence of your exemption such Taxes.
5.9 Entire Agreement; Interpretation
This Agreement together with any Booking Agreement constitutes the entire agreement between you and Room University governing your use of the Platform or Services. This Agreement supersedes all prior understandings or agreements between you and Room University. As between you and Room University, this Agreement controls over any conflicting terms in a Booking Agreement except where expressly stated otherwise and agreed upon in writing between the parties.
Any monetary amounts described in this agreement will be in USD and “$” will be read to mean United States Dollars.
Updated March 1, 2020
Collection of Information
Information You Provide to Us
We may collect and use personal information that you provide directly to us. The types of personal information we may collect when you provide it to us include your name, email or physical address, company information, payment information, pictures, descriptions of properties, and other information you choose to provide.
No use for children under the age of 18.
The Services are not intended for children under 18 years of age. If you are under 18, do not use or provide any personal information on or through the Services or about yourself to us. If you believe that we might have personal information from or about a child under 18, please email us at firstname.lastname@example.org
Information We Collect Automatically When You Use our Services
When you access or use our Services, we automatically collect personal information and other information that may include:
• Log Information: We log personal information during use of our Services, including browser information, page views, IP addresses, and the website visited before navigating to our website to help us to improve our website and Services.
• Information Collected by Cookies and Other Tracking Technologies: we may use various technologies to collect information, including cookies. Cookies are small data files stored in device memory that help us to improve our users’ experience of our website and Services, identify popular features, and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our Services or emails to help deliver cookies, count visits, understand usage, and campaign effectiveness and determine whether an email has been opened and acted upon. If your browser is set not to accept cookies, you may not be able to use the website or Services.
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with the information we collect through our website or Services. For example, when you create or log into your account through a social media site, we will have access to certain information from that site, such as your name and account information, in accordance with the authorization procedures determined by such social media sites except to the extent that your chosen social media platform allows you to disable this functionality. We may use publicly available tools, such as a Google Analytics, to better understand users’ preferences. Collection of data by third-party tools are subject to their respective privacy policies.
Use of Information
We may use personal information for various purposes, including to do the following:
o Provide and deliver the Services, process transactions, and send you Service-related information, including confirmations and invoices;
o Send you technical notices, updates, security alerts, support messages, and administrative messages;
o Respond to your comments, questions, and requests, and provide customer service;
o Provide, maintain, advertise, promote and improve our Services;
o Facilitate communication among users of our Services;
o Communicate with you about products, services, offers, promotions, and more about Room University and others
o Monitor and analyze trends, usage, and activities in connection with our Services; Personalize and improve our Services and provide content or features through the Service that match user profiles or interests;
o Link or combine with information we get from others to help understand your needs and provide you with better service; and
o Carry out any other purpose for which the information was collected.
Sharing of Information
o With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf as requested through the Services;
o In response to a request for information, if we believe disclosure is in required by applicable law, regulation, or rule; or administrative, judicial, or other government order;
o In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
Anonymized, Pseudonymized, and Aggregated Data
We may also anonymize or pseudonymize to remove any identifying attributes, or aggregate personal information with a sufficiently large number of other information such that it cannot reasonably be linked to you (“anonymized data”). We may use this anonymized data for both internal or public analyses or reporting, but will not identify you in the anonymized data without your consent.
Analytics Services Provided by Others
Room University takes reasonable measures to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
You may update, correct or delete personal information at any time by emailing us at email@example.com. If you wish to delete or deactivate your account, you can do so by emailing us, but we may retain certain personal information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your personal information until purged during our normal course of business.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Services. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
You may opt out of receiving promotional communications from Room University by following the unsubscribe instructions in those communications or by emailing us at firstname.lastname@example.org . If you opt out, we may still send you non-promotional communications, including those about your account or transactions.